Refund policy

returns & exchanges

i want you to absolutely love what you ordered. each item is made just for you, but if something isn’t right, please reach out and i’ll make it right.

do you accept returns or exchanges?
because all items are made to order, i do not accept returns or exchanges for sizing, color choice, or change of mind. please double-check product details and size charts before placing your order.

what if my order arrives damaged or incorrect?
if your item arrives damaged, misprinted, or you receive the wrong product, please email me within 7 days of delivery at itschantelbrayleen@gmail.com with your order number and clear photos of the issue. once confirmed, i’ll gladly send a replacement or issue a refund.

do you offer refunds?
refunds are only available for items that arrive damaged or incorrect. approved refunds or replacements will be processed once the issue is verified.

do you offer exchanges?
at this time, exchanges are not offered. if you’re unsure about sizing, please refer to the size chart listed on each product page before ordering.

who covers shipping costs?
if an item is damaged or incorrect, return shipping is covered. otherwise, all shipping costs are the responsibility of the customer.

are sale items final sale?
yes. all items marked as final sale are not eligible for return, refund, or exchange.

how do i contact you?
you can always reach me at itschantelbrayleen@gmail.com and i’ll be happy to help with any order-related issues.